COVID19 Response

27/3/2020 

Bova Distributor's company, Libertsons Pty is a supplier of PPE which is an essential service. We understand that protective equipment is even more important during this crisis. 

We pride our self on dispatching 95% of all orders within 24 hours. During this lock down this may not be possible as our operations team is working with only key staff. You will however be able to track your order and speak to any of the product advisors who are on work-from-home plans. 

Only orders which are for goods required to support the Covid-19 response, essential and critical business continuity services can be dispatched and delivered during this period (27 March - 16 April). You may be asked to provide a letter stating your status and giving our courier company permission to deliver your shoes.

We are also taking preventative measures to keep our employees and their families, our customers and suppliers safe.

MEASURES ARE IN PLACE

Warehouse

• Additional hygiene measures and sanitisers are implemented in all the facilities.
• Social distancing is advised and implemented through re-organising teams in smaller groups
• Our warehouse is now completely off limits to non key staff.

Deliveries

• Our delivery partner DSV is now offering non-contact home deliveries
• Drivers are equipped with sanitizers and they are used after each delivery

Returns

• In order to reduce risk we are no longer accepting returns of goods
• Our return policy is now 7 days after schools are reopened by the South African Government. If you need to exchange for size please notify us and keep your shoe in original condition.

We will continue to do our utmost to support your needs under the current circumstances and will communicate with you as often as necessary when the situation unfolds.

If you have any queries or questions please let us know.